Shipping policy

<h2>Shipping &amp; Delivery</h2>

<p>We deliver to addresses in the United Kingdom. All prices shown on our website include UK VAT where applicable, so the price you see is the price you pay.</p>

<h3>1. Delivery is free</h3>
<p><strong>UK delivery is free on every order.</strong> There is no minimum order value, and no delivery charge is added at checkout.</p>

<h3>2. Dispatch and delivery times</h3>
<p>We dispatch orders <strong>within 1 working day of payment</strong>. Orders placed at weekends or on UK bank holidays are dispatched on the next working day.</p>
<p>Once dispatched, your order typically arrives within <strong>2 to 3 working days</strong>. Working days are Monday to Friday, excluding UK bank holidays.</p>
<p>These are estimates, not guarantees. Delivery can take longer during sale periods, in the run-up to Christmas, or where the carrier is affected by weather, industrial action or other events outside our control. If your order has not arrived within 10 working days of dispatch, please contact us at purelyyoursuk@gmail.com and we will investigate.</p>

<h3>3. Who delivers your order, and tracking</h3>
<p>We send orders with <strong>Evri</strong> or <strong>Royal Mail</strong>. The carrier is chosen based on the size and weight of your parcel and your delivery address.</p>
<p>You will receive a dispatch confirmation email with tracking details as soon as your parcel leaves us. Please check your spam or junk folder if you cannot find it.</p>

<h3>4. Where we deliver</h3>
<p>We currently deliver to <strong>United Kingdom addresses only</strong> — England, Scotland, Wales and Northern Ireland.</p>
<p>We are not able to accept orders for delivery outside the UK at this time. If you would like to order from abroad, please email us at purelyyoursuk@gmail.com and we will let you know when international delivery becomes available.</p>

<h3>5. Delivery address</h3>
<p>Please check your delivery address carefully before completing checkout. We can only change an address if the order has not yet been dispatched — email purelyyoursuk@gmail.com immediately if you need to correct it.</p>
<p>We cannot accept responsibility for parcels delivered to an incorrect or incomplete address supplied by you. If a parcel is returned to us because the address was wrong, or because nobody was available to accept it after the carrier's delivery attempts, we will refund the cost of the goods once the parcel is safely back with us. We cannot re-deliver a returned parcel — please place a new order.</p>

<h3>6. Missing or damaged parcels</h3>
<p>Risk in the goods passes to you when they are delivered to the address you gave us. If your parcel arrives damaged, or items are missing, please tell us within a reasonable time — ideally within 7 days of delivery — at purelyyoursuk@gmail.com, with photographs of the packaging and contents. See our Refund Policy for your rights in relation to faulty or damaged goods.</p>

<h3>7. Best before dates and storage</h3>
<p>All our products carry a best-before or use-by date printed on the pack, together with batch details. We dispatch stock with a sensible remaining shelf life. Please store products as directed on the label — most of our herbal preparations and oils should be kept in a cool, dry place away from direct sunlight.</p>

<h3>8. Contact us</h3>
<p>PURELYYOURSUK LTD<br>
79 Packhorse Road<br>Gerrards Cross<br>Buckinghamshire SL9 8PQ<br>United Kingdom<br>
Email: purelyyoursuk@gmail.com<br>
Phone: +44 7949 115207</p>