Refund policy

<h2>Returns, Cancellations &amp; Refunds</h2>

<p>This policy applies to orders placed on purelyyours.uk by consumers in the United Kingdom. It sits alongside your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 — nothing here removes or reduces those rights.</p>

<h3>1. Cancelling before your order is dispatched</h3>
<p>If your order has not yet been dispatched, you can cancel it for a full refund. Email us at purelyyoursuk@gmail.com with your order number as soon as possible. If the order has already left our warehouse, it cannot be stopped — but you can still use your 28-day return right below.</p>

<h3>2. Your 28-day right to change your mind</h3>
<p>We give you <strong>28 calendar days from the day you (or someone you nominate) receive your goods</strong> to tell us you wish to return them, for any reason and without giving one. If your order arrives in several deliveries, the 28 days run from the day you receive the last item.</p>
<p>This is longer than the 14 days the law requires, and it is offered in addition to — not instead of — your statutory rights under the Consumer Contracts Regulations 2013.</p>
<p>To cancel, email purelyyoursuk@gmail.com with your order number and a clear statement that you are cancelling. You may use the model cancellation form in Section 9, but you do not have to.</p>
<p>Once you have told us, you then have <strong>a further 14 days to send the goods back</strong> to us.</p>

<h3>3. Condition of returned goods</h3>
<p>To be returned under Section 2, items must be <strong>unopened, unused, and in their original packaging</strong> with any seals, labels and batch codes intact.</p>
<p>Because we sell supplements, herbal preparations, oils and other consumable wellness products, the right to change your mind <strong>does not apply to sealed goods once the seal has been broken</strong>, where those goods are not suitable for return for health protection or hygiene reasons. It also does not apply to goods that are liable to deteriorate or expire rapidly.</p>
<p>In plain terms: if a product is still sealed and unopened in its original packaging, you can return it within the periods above. If you have opened or used it, we cannot accept it back <em>unless it is faulty, damaged, or not as described</em> — in which case Section 5 applies and your rights are unaffected.</p>

<h3>4. How refunds are paid</h3>
<p>We will refund you within <strong>14 days of receiving the goods back</strong>, or within 14 days of you providing proof that you have sent them, whichever is earlier. If you cancelled before dispatch, we will refund within 14 days of you telling us.</p>
<p>Refunds are made to the <strong>original payment method</strong>. We do not charge a fee for this. Depending on your bank or card issuer, it may take a further 3–5 working days for the money to appear on your statement.</p>
<p>We will refund the standard delivery charge you paid on the original order. If you chose a more expensive delivery option, we refund only the cost of our standard delivery. If you return only part of a multi-item order, the delivery charge is not refunded.</p>
<p>We may reduce your refund to reflect any loss in value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.</p>

<h3>5. Faulty, damaged or incorrect items</h3>
<p>Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:</p>
<ul>
  <li><strong>Within 30 days of delivery</strong> — you have the short-term right to reject the goods and receive a full refund, including delivery costs.</li>
  <li><strong>After 30 days and within 6 months</strong> — you can ask for a repair or replacement. If that is not possible or does not resolve the problem, you are entitled to a refund, which may be reduced to reflect your use of the goods.</li>
</ul>
<p>If your order arrives damaged, leaking, tampered with, past its best-before date, or is simply not what you ordered, contact purelyyoursuk@gmail.com with your order number and photographs showing the problem and the batch number printed on the pack. <strong>We pay the return postage for faulty, damaged or incorrect items.</strong></p>

<h3>6. How to return something</h3>
<ol>
  <li>Email purelyyoursuk@gmail.com with your order number and what you would like to return.</li>
  <li>We will confirm the return address and, where we are covering postage, send you a prepaid label.</li>
  <li>Return the item <strong>in its original packaging</strong>, packed securely, within 14 days of telling us.</li>
  <li>Please obtain proof of postage. We recommend a tracked service, as you are responsible for the goods until they reach us.</li>
</ol>
<p><strong>Return postage costs:</strong> if you are returning an item because you have changed your mind, you pay the return postage. If the item is faulty, damaged, incorrect or not as described, we pay.</p>

<h3>7. Free gifts and bundles</h3>
<p>If your order included a free gift or promotional item, please return it along with the purchased product. If you return part of a multi-buy or bundle offer so that you no longer qualify for the offer price, we will refund the amount you paid less the standard price of the items you have kept.</p>

<h3>8. Changes to this policy</h3>
<p>We keep this policy under review and may update it. Any changes will be posted on this page and will apply to orders placed after the change. The version in force when you placed your order is the one that applies to that order.</p>

<h3>9. Model cancellation form</h3>
<p>You may, but do not have to, use this wording:</p>
<blockquote>
  <p>To PURELYYOURSUK LTD, 79 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 8PQ, United Kingdom, purelyyoursuk@gmail.com:</p>
  <p>I hereby give notice that I cancel my contract of sale of the following goods: __________</p>
  <p>Ordered on: __________ &nbsp;&nbsp; Received on: __________</p>
  <p>Name of consumer: __________</p>
  <p>Address of consumer: __________</p>
  <p>Date: __________</p>
</blockquote>

<h3>10. Contact us</h3>
<p>PURELYYOURSUK LTD<br>
79 Packhorse Road<br>Gerrards Cross<br>Buckinghamshire SL9 8PQ<br>United Kingdom<br>
Email: purelyyoursuk@gmail.com<br>
Phone: +44 7949 115207</p>
<p>If you are not satisfied with how we have handled a complaint, you can seek advice from Citizens Advice at <a href="https://www.citizensadvice.org.uk">citizensadvice.org.uk</a> or on 0808 223 1133.</p>