Refund policy
Returns, Cancellations & Refunds
This policy applies to orders placed through purelyyours.uk by customers in the UK. It does not affect any rights you have under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
1. Cancelling your order
If your order has not been dispatched yet, you can cancel it for a full refund. Just email us at purelyyoursuk@gmail.com with your order number as soon as possible.
If your order has already been dispatched, we may not be able to stop it. In that case, you can return it using the process below.
2. 28-day returns
You have 28 calendar days from the day you receive your order to decide whether you want to return it. You do not need to give us a reason.
If your order arrives in more than one delivery, the 28-day period starts when you receive the final item.
To start a return, email purelyyoursuk@gmail.com with your order number and let us know that you would like to cancel or return the order. You can also use the cancellation form in Section 9 if you wish.
After telling us that you want to return the order, you have another 14 days to send the goods back.
3. Condition of returned products
For a change-of-mind return, products must be unopened, unused and in their original packaging. Any seals, labels and batch codes should still be intact.
As we sell supplements, herbal products, oils and other consumable wellness products, we cannot accept sealed products that have been opened where this would make them unsuitable for return for health or hygiene reasons.
Products that can deteriorate or expire quickly may also be excluded from the change-of-mind return.
In simple terms, if the product is still sealed and unopened, you can return it within the timescales above. If you have opened or used it, we generally cannot accept it as a change-of-mind return. This does not affect your rights if the product is faulty, damaged or not as described.
4. Refunds
Once we receive your returned goods, we will process your refund within 14 days. If you provide proof that you have sent the goods back, we may process the refund before they arrive.
If you cancel your order before dispatch, we will refund you within 14 days of receiving your cancellation request.
Refunds are made to the same payment method used to place the order. We do not charge a refund fee. Your bank or card provider may take a few additional working days to show the money in your account.
We will refund the standard delivery charge paid for your original order. If you selected a more expensive delivery option, we will only refund the cost of our standard delivery service.
If you return only part of an order, the original delivery charge will not normally be refunded.
If a returned product has been handled more than necessary to check its nature, characteristics or functionality, we may make a reasonable deduction from the refund for any resulting loss in value.
5. Faulty, damaged or incorrect products
We want you to receive products that are of satisfactory quality, fit for purpose and as described.
If there is a problem with your order:
- Within 30 days: you may have the right to reject the product and receive a refund.
- After 30 days: depending on the circumstances, you may be entitled to a repair or replacement. If this is not possible or does not resolve the problem, you may be entitled to a refund.
If your order arrives damaged, leaking, tampered with, past its best-before date or contains the wrong product, please contact us at purelyyoursuk@gmail.com.
Please include your order number and, where possible, photographs showing the problem and the batch number on the packaging.
We will cover the return postage for products that are faulty, damaged, incorrect or not as described.
6. How to return an item
- Email purelyyoursuk@gmail.com with your order number and details of the item you want to return.
- We will provide the return address and, where applicable, arrange a prepaid return label.
- Pack the product securely and return it in its original packaging within 14 days of telling us about the return.
- Keep your proof of postage. We recommend using a tracked service.
Return postage: If you are returning an item because you have changed your mind, you are responsible for the return postage. If the item is faulty, damaged, incorrect or not as described, we will cover the return postage.
7. Free gifts and bundle offers
If your order included a free gift or promotional item, please return it with the product you are returning.
If you return part of a bundle or multi-buy offer and no longer qualify for the promotional price, we may recalculate the order using the standard price of the items you keep.
8. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page and will apply to orders placed after the updated policy comes into effect.
The version of the policy that was in place when you placed your order will apply to that order.
9. Cancellation form
You do not have to use this form, but you can copy and send it to us if you prefer:
To PURELYYOURSUK LTD, 79 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 8PQ, United Kingdom, purelyyoursuk@gmail.com:
I hereby give notice that I cancel my contract of sale for the following goods: __________
Ordered on: __________ Received on: __________
Name: __________
Address: __________
Date: __________
10. Contact us
PURELYYOURSUK LTD
79 Packhorse Road
Gerrards Cross
Buckinghamshire SL9 8PQ
United Kingdom
Email: purelyyoursuk@gmail.com
Phone: +07469360032